Feedback Policy

 

What is feedback on Handler?

We encourage genuine and honest feedback that is both helpful to the recipient and to the wider Handler community.

Feedback requests are sent 5 days after the listing is declared won. This feedback invite expires after 30 days. Buyers will receive a second feedback invite 2 months after their purchase, asking them to rate the quality of the site. This feedback invite expires after 10 days.

What is the purpose of these guidelines?

The Handler feedback guidelines will help you provide appropriate feedback. In the spirit of open communication and trust, Handler does not edit or censor feedback. However, if feedback is deemed to be in breach of these guidelines, it will be subject to removal.

Content guidelines

If feedback is in breach of these guidelines, other Handler policies or deemed inappropriate for any other reason by Handler staff, feedback will be removed from the site. Feedback may also be removed if a member violated other Handler rules or policies, or the member made an error when leaving feedback.

We don’t allow feedback that contains:

  • Spam, advertising or other commercial content, including links to such content

  • Obscene, racist or vulgar language

  • Feedback not related to this sale, but to other transactions

  • Personally identifying information such as phone numbers or addresses

  • Political, religious or social commentary

  • Content that is fraudulent, misleading or deceptive

  • Content that refers to a Handler dispute or investigation

 

Feedback extortion and manipulation

The use of feedback to force or encourage a buyer or seller to do something they are not obligated to do is not permitted on Handler.

Sellers are not allowed to require a buyer to leave a positive review for monetary or other compensation, refunds or other goods and services not included in the original sale.

Members are not allowed to conspire to increase each other’s feedback without merit or attempt to damage a member’s reputation with repeated negative feedback that is not warranted.

If you think you have experienced extortion or manipulation, please contact Handler Support, office@handler.business.

Reporting problems with feedback

We encourage all buyers and sellers to resolve any problems between themselves prior to leaving feedback. If this is not possible, the Handler dispute system is in place to help mediate these problems. If a breach of the Handler Feedback Guidelines has taken place, email office@handler.business with the details of the transaction, the feedback and why you think it is in breach of the guidelines.

All Handler members should adhere to these guidelines. If they do not, consequences such as suspension or bans may apply at Handler’s discretion.