Frequently asked questions

Registration

Why Do I Have To Provide Identification Document?


It is obligatory, during the process of registration, for every member to provide to Handler valid identification document. This is related to security reasons and transparent process. At Handler, we are giving crucial importance to security of our platform, and to clear, transparent and easy to use process. Your identification document is been viewed only by Handler staff, and is not (and never will be) available to third parties. Identity verification is established in order to protect interests of sellers and buyers, as well.




Troubleshooting Related to ID Verification Process


If you have not passed ID verification, please try again following the guidelines below before reaching out to support. Summary - For your ID:

  • The photo should be bright and clear
  • All corners of the document should be visible
  • Upload a photo of the back of your ID
  • All letters/characters should be clear and legible
  • The ID should not be out of date
  • Your ID will need to be valid for at least two more months
  • The photo cannot be edited or photoshopped
  • The name on your ID should match your name on Handler
  • Screenshots and scanned photos of your ID will not be accepted
Summary - For the Photo of Your Face:
  • The photo should include your face and your ID only - don't upload a photo including your entire body
  • The photo cannot be edited or photoshopped
  • The photo should be bright and clear
If your ID is fully in Arabic or another language with ligature font, please make a notarized translation in English. If you are still experiencing issues with the ID verification process please send an email to office@handler.business.




Is Registration Free?


Yes, of course. Registration is absolutely free, without any costs for Seller or Buyer..





Sellers Questions

How do I Sell a Business On Your Marketplace?


You can find more information on selling your business here. Submitting a business for sale only takes a few minutes, so if you’re looking to start that process now, click here.




How Long Does It Take To Sell a Business On Handler Business Platform?


This depends on lot of different factors, such as: (a) what platform the site is built on; (b) how much work is required; (c) how transferable the monetization strategy is; (d) how much documentation has been done of the processes, etc. There is no rule-sometimes businesses that are not to expensive are selling for several months, and a "expensive" businesses can be sold in a week. Please keep in mind that every business is unique so it is not possible to precisely predict timeline of when it will be sold.




Can I List My Business Concurrently Elsewhere?


Yes, of course. We are not asking that you list your business exclusively with us. Altough we spend quite a lot of time, effort, and energy in acquiring buyers for the listing and having them go through our process for purchase, we are certain that our process and our fees are better in relation to similar platforms. We are open for market race.




Why Don’t You Reveal The URL’s?


We hide most of the URL’s in our listings to protect the end-buyer and to prevent copycats from popping up and competing directly with the site. We get quite a bit of traffic and there are quite a few out there that would rather piggyback off an already successful site, creating a ton of competition for the new buyer in the niche. This is especially important when the website is in an undiscovered niche or hasn’t (yet) earned enough brand recognition to stand on its own and compete publicly in an open market. An example would be content sites monetized with AdSense (where competitors could clickbomb the site), new(ish) dropshipping sites, etc. The more defensible the business, the less important it becomes to hide the URL in the listing because it’s more difficult to copy. Hiding the URL is done to protect the end-buyer to give them enough time to further build the site out before inviting a ton of competition to their niche, especially for sites that are just starting to take off. Occasionally, we do have listings that reveal the URL. This is usually because the website or business are extremely defensible and years ahead of any new competition in the niche or because the business has agreed to an open case study with us. These can be found on our marketplace. These listings are typically better for the seller as they attract much more attention from buyers and tend to get more interest, unlocks, and sell faster than the rest. Both the seller and the vetting team at Empire Flippers have to be in agreement for the URL to be displayed publicly.




Do Businesses Ever Sell For Less Than The Listing Price?


Yes, but it is all under sellers control. If during negotiations buyer gives such offer, than it is sellers decision whether he wants to accept it.




What Happens If My Business Doesn’t Sell For a Quite a Time?


Altough we at Handler value sellers patience, from the one side, we also undertand sellers need to conduct successfull sale in some acceptable timeframe, from the other side. So we are monitoring every asset, and we suggest to sellers if there is need to make some changes, in order to whole sale process to be more quicker.




What Are The Fees To List On Handler?


All the fees you may find here.




Will I Get To Know Who Buys My Business?


Yes, of course. Throughout the sales process, verified buyers that have unlocked the listing will be able to communicate with you by asking questions. If your listing is over $50,000, they will also have the ability to schedule a conference call with you, and a member of our team will be on the call to mediate and provide any explanations about our business process.




How Do I Verify Ownership Over My Android app?


We verify ownership for all apps and domains listed on Handler, including Android apps. Verification helps buyers bid with confidence and is mandatory to list your app on Handler. You need to confirm that your Developer support email address on Google Play matches your Handler account email address and let us know so we can verify your app's ownership for you.




How Do I Keep The Sale Of My Business Confidential?


At Handler, we share your concern and our processes are designed to protect confidentiality. Through a combination of non-disclose agreements, know-you-clients (KYC) procedures and background checks, we create full profiles on all individuals and companies involved to make sure each party is protected. .




Do I Need an Attorney And/Or An Accountant?


It is always advised that you seek external counsel to ensure you are comfortable before signing any documents.





Buyers Questions

Why Do I Have To Register on Handler In Order To Be Able To Browse The Listings?


Sellers are much more forthcoming with prospective buyers once they’re sure someone has taken steps toward a purchase. This is where obligatory registration of a buyers comes in. This feature has a mutual benefit for all 3 included parties: (a) for sellers, because they are certain that they will not lose time with buyers that are not serious; (b) for buyers, because their competition will not be as frivolous as it might be in situation where unregistered buyers have insight in listed assets; and (c) for Handler, because having in mind fact that sellers and buyers had to be registered whole process is undoubtedly transparent.




Is It Possible For Me To Sell The Business On Handler If I’ve Bought it Using Handler Business Platform?


Certainly! But please have in mind that any business being resold on Handler will have to go through the same reviewing process again.





Asset Transfer

How To Transfer a Website?


Transferring a website to a new owner / receiving a website from a current owner is straight forward process, consisted with a several stages. Please note that there are many companies that offer website transfer services. If you have any concerns about the process this may be a better option that trying to do it yourself as their site migration team will take care of the entire website transfer process for you. The first step is to transfer the domain. How to transfer ownership of a domain you may see in the question below. After the domain has been transferred, the buyer will need to find a suitable hosting provider for the website. As a seller, transferring a website is the most straightforward. Simply provide the new owner with access to your hosting account. Make sure that any confidential information is removed before doing so - or obtain the buyer's details and change the account’s contact information to match the new owner. The last thing that should be considered are any files that are associated with the website. This can include logos, icons and other images or media. The above should cover almost everything involved in transferring a website to a new owner. As mentioned previously though, many companies offer website transfer services. If you have any concerns about the process this may be a better option that trying to do it yourself as their site migration team will take care of the entire website transfer process for you. Please also note that Handler can only provide limited advice for any asset transfer and the transfer of any other inclusions within a sale and any advice should be followed up and verified as it is purely provided as assistance and not absolute direction. The exact process and nature of transfer is the responsibility of buyer and seller and should be discussed and agreed upon by both parties. If you are using a Content Management System (CMS) the new owner will also need details for this. A website often has additional third party services such as Google Analytics that will also need to be transferred to the new owner. With respect to Google Analytics, since it is linked to your Google account and therefore other services that you will want to continue to use, it would be better for the buyer to setup a Google Analytics account and the website transferred to that.




How To Transfer Ownership over a Domain?


Transferring domains between owners is a simple process involving the domain registrars of both the buyer and the seller. A domain registrar is a company like GoDaddy, Name.com, etc. which holds all the information pertaining to the domain's ownership. If buyer and seller have accounts on the same domain registrar, the process is straightforward. The seller simply retrieve's the buyer's account ID and requests a "domain push" within their control panel. If buyer and seller have accounts on different domain registrars: The buyer may initiate the transfer by contacting their domain registrar, who will then reach out to the administrative contact of the site's old registrar. The seller may facilitate a smooth transfer by unlocking the domain and providing an authorization code or an EPP code. Please note that to complete the transfer the buyer and new owner of the domain may need to accept the domain into their account. Each domain registrar may have different processes. For more detailed information, you may contact your domain registrar for the exact process for transferring/receiving domain ownership. Please note that Handler can only provide limited advice for any asset transfer and the transfer of any other inclusions within a sale and any advice should be followed up and verified as it is purely provided as assistance and not absolute direction. The exact process and nature of transfer is the responsibility of buyer and seller and should be discussed and agreed upon by both parties.




How To Transfer Ownership Over an iOS or Android app?


To transfer an iOS app please refer to Apple's OFFICIAL guidelines that can be found here: https://help.apple.com/app-store-connect/#/deved688524f . To transfer an android app please refer to Google's official guidelines that can be found here: https://support.google.com/googleplay/android-developer/answer/6230247?hl=en . Please note that Handler can only provide limited advice for asset transfer and any advice should be followed up and verified as it is purely provided as assistance and not absolute direction. The exact process and nature of transfer is the responsibility of buyer and seller and should be discussed and agreed upon by both parties.




Does Handler helps with asset/business transfer?


Handler Business Platform is a platform that enables sellers and buyers to meet, sellers to place listings for sale. Handler provides limited advice assistance in the transfer of assets and inclusions within a sale as per a seller's listing. It is the buyers and sellers responsibility to ensure that they are fully aware and capable of transferring and receiving all assets and inclusions within a sale Sellers must ensure that before a listing is launched, they are fully aware and capable of transferring all assets and inclusions within a sale as per their listing and in a manner and format acceptable to any buyer. Buyers must ensure that before an offer is placed for a listing, they are fully aware of the transfer process and capable of receiving and operating all assets and inclusions within a sale Whilst Handler enables buyers and sellers to meet, handler does not take part in the transfer of ownership or delivery of assets and inclusions within a sale. Seller's Responsibilities It is the sellers responsibility to ensure that they are in a position to fully transfer ownership and possession of all assets and inclusions within a sale. This includes any passwords or other authorities needed to access any of the assets held or hosted by a third party and all records associated with the sale (“Records” means originals and copies, in any material form, of all books, files, reports, records, correspondence, documents, supplier lists and contact details, customer lists and contact details, price lists, calculations, costings and associated documentation and other material of or relating to or used in connection with the assets and any other inclusions of the asset or business. The Seller may keep a copy of the Records for its own compliance purposes). It is also the seller's responsibility to ensure that the duly executed instruments of transfer, assignment, notices of transfer or assignment or disposal consents and other documents are in a form and substance satisfactory to the buyer (and any required registration, filings or approvals in respect thereof) as the Buyer may reasonably require to complete the transfer, assignment and conveyance of the Assets (free from Encumbrances). Buyer's Responsibilities It is the buyer's responsibility to ensure that they are fully aware of the transfer process and capable of receiving and operating all assets and inclusions within a sale. Before placing an offer in a sale, buyers should contact the seller and verify that: (a) The seller is in a position to fully transfer ownership and possession of all assets and inclusions within the sale (b) They as the potential new owner of all assets and inclusions within the sale are completely clear on all processes, procedures and requirements to take possession and ownership of all assets and inclusions within the sale (c) They have a clearly defined checklist of all assets and inclusions within a sale and the transfer process that is required for each Please note that Handler can only provide limited advice for any asset transfer and the transfer of any other inclusions within a sale and any advice should be followed up and verified as it is purely provided as assistance and not absolute direction. The exact process and nature of transfer is the responsibility of buyer and seller and should be discussed and agreed upon by both parties. Mobile app related assets and inclusions within the sale:

  • Handler recommends that buyers and sellers discuss the proposed sale and transfer of ownership with any relevant app store/platform that the app is sold on.
  • Handler recommends that buyers are fully aware and understanding of the source code and technical nature and associated requirements of the app.
More information about How to transfer ownership of an iOS or Android app can be found in this FAQ's page. Domain and website related assets and inclusions within the sale inc e-commerce sites:
  • Handler recommends that buyers and sellers discuss the proposed sale and transfer of ownership with the relevant e-commerce platform support (such as Amazon Seller Support for Amazon e-commerce sites)
  • Handler recommends that buyers are fully aware and understanding of any supplier arrangements and associated requirements including costs
  • Handler recommends that buyers are fully aware and understanding of any domain registration, hosting or other operational aspects and requirements
More information about How to transfer ownership of a domain and How to transfer a website can be found in this FAQ's page.





Accounts

Is it Possible To Have More Than One Account On Handler?


It is not. One person can be user of only one Handler account. This is strictly due to security reasons and avoiding potential frauds.




Can I Update My Handler E-mail Address?


For security reasons, we can only update your Handler e-mail address if you contact us directly from the email address registered to your account. We cannot update your email address on Handler if you reach out to us from an email address that is not registered to the account. If such scenario occurs, you will have to set up a new Handler account using your new email address. We cannot merge Handler accounts once you have set up new account, because old account needs to be deleted prior setting up new account. One person can be user of only one Handler account..




How Can I Close My Handler Account?


If you want to close your Handler account, please contact us via e-mail . Closing your account removes it from all data processing. A request to close your account will also close any existing listings associated with that account. Please note that whilst closing your account means you no longer wish to use Handler services, it does not remove any obligation for payment of fees or transfer of assets that are became due.




Why is Handler Creating a Listing in The Name of Seller or Buyer?


After Seller or Buyer complete Registration form, Handler receives it and reviews it. After that, if everything is ok, Handler confirms account creation. Subject account is based on info extracted from Registration form, and, if needed, on some additional info provided by the Seller or Buyer, on Handler demand. At Handler, we have decided, after very detailed and structural analysis, that it is more convenient for our members that every single listing is created and modified by Handler, based on members listing form. So, our dear members that are Buyers may concentrate on finding adequate businesses to buy, from the one side, and, from the other side, our dear members that are Sellers may concentrate on some other important things. Everything about account will be done by Handler staff-of course, with prior confirmation by e-mail by Seller or Buyer that he approves it. All this is from one only reason-security of our members, and also, their ease. As you have seen, Handler Business Platform is closed community, because only registered sellers and also registered Buyers may approach to the crucial pages on website-Listing form page, and Market page subpages. This is indicator that only serious Sellers and buyers may approach to Handler community, and in that way, it is guaranteed that whole process takes less time from start to finish.





Disputes

What Steps May I Take If I am In Dispute With Other Party?


A dispute occurs when a buyer and/or seller no longer wish to proceed with a sale or have concerns with the sale process or what has been purchased. As first, send us an e-mail, enter the details of the dispute (the reason why you are stating the dispute), we will invite other party to respond, and Handler will review the situation and try to assist. Before entering into a dispute, both parties should try to come to an agreement between each other. This could be a change in sale price, additional support or inclusions in the listing or additional terms or conditions of sale. It is recommended that such communication between both parties is conducted via e-mail. If one party will not reply in a timely manner, please reach out to us and we will try to help. If you are unable to discuss or come to an agreement with the other party, then a dispute should be raised. If the situation is serious or complex, Handler may recommend that independent arbitration or legal advise is sought to resolve the matter. The next step is to detail exactly why a dispute is being raised. Please be as detailed as possible with the issues and concerns that have lead to the dispute being raised and if possible provide specific evidence and/or examples. If you feel you haven’t received something that was promised to you, please show in the listing where it was stated that a certain good was owed to you. Make sure to include screenshots if necessary. Following your submission, the other party will be given 24 hours to provide information from their point of view. After both parties have provided information and/or 24 hours has passed, Handler will review the situation and try to assist. There are a number of outcomes that are possible, however the most common are:

  • Both parties reach an agreement and the sale can continue and payment completed
  • Either party is not in agreement with the sale and payment continuing and no assets have been transferred,
  • Assets have been transferred but no payment has been made, but the buyer and seller agree to return assets
  • No agreement can be reached and parties do not agree that assets can be returned, or payment has already been made
  • No evidence can be found to substantiate the dispute and therefore it is cancelled
1. Reaching an agreement The most desired outcome and the first approach to a dispute is to recommend to both parties that they discuss any concerns or issues between them and come to an acceptable resolution. This could include a change in the final sale value that handler is happy to facilitate. 2. No Assets have been transferred If either buyer or seller do not want to continue with the sale and no assets have been transferred then we can easily cancel a sale and if appropriate enable the seller to relist. 3. Assets have transferred, but payment has not been released If assets have been transferred, but payment has not been released, then both parties must agree to assets being returned and after they have been returned the seller must agree that they are happy for the sale to be cancelled and the buyer funds refunded before that can happen. Once the seller confirms, the sale can be canceled and if appropriate the seller enabled to relist. If either party does not agree with the return of the assets; or once returned the seller does not believe that they are in the same state as they were transferred, then read to '4' below. 4. Both parties do not agree that assets can be returned or payment has already been made or seller states assets were not the same as when transferred In either of the situations noted above the matter is considered quite complex and quite serious. With both parties concerned about the sale and unhappy about the current situation we must look after both buyer and seller and at this point we must step away from the situation and introduce independent advice and impartial services. We recommend that independent legal advice is sought or independent arbitration depending on the situation and country/location. For cross-border disputes this could include the ICDR - https://www.icdr.org/about_icdr. 5. Dispute is cancelled When a dispute is canceled the current situation with the sale remains as is.





General

What is APA?


APA (Asset Purchase Agreement) is a legally binding bilateral contract signed between a seller and a buyer. It usually consists of terms and conditions of the sale of assets, whereby the buyer promises to buy and the seller agrees to sell by execution and delivery of the deed. APA is also signed to avoid liability issues from the sellers to the buyers.




What is Ad Back?


An add back, is an expense that is added back to the profits. For instance, if you spent $10,000 to fly to Singapore to attend a business conference, this expense will not be considered as an actual operational expense.




What is Balance Sheet?


It is a statement that shows the nature of the business assets, liabilities, expenditure, equity, etc. Balance sheet depicts the financial condition of the business from the starting date to present date.




What is Business Appraisal?


It is an estimated value of any business. Unlike Valuation, Business Appraisal has no legal standing and is used only as a temporary valuation (For example, the business appraisal determined that the classified listing website had an estimated value of 10 million dollars).




What Is Bill Of Sale?


It is a written instrument issued by a seller to the buyer after the completion of the sale, which acts as a proof of the transfer of ownership, assets or the money.




What Is Cash Flow?


It is net operating income minus the expenditure. Cash flow is calculated by deducing expenses such as salary, interest, taxes, subscriptions etc from his net revenue.




What Is Closing Statement?


Closing statement is issued once all necessary documents are signed by all parties involved, and the buyer had taken charge of the new business, and the money has been distributed to the seller.




What Is The Commission?


It is the agreed fee paid to the broker for facilitating the sale of a business. It is often determined as the percentage of the total asset sale value.




What Is The Covenant?


It is a promise made in an agreement. For example - a Covenant was made between buyer and seller not to disclose the deal price to the public.




What Is Due Dilligance


Due Diligence is a systematic scrutiny performed by a potential buyer about the business. Due Diligence is usually performed in order to verify claimed financials, books, records, user-base, traffic, etc. At Handler, due-diligence is performed at two stages: (a) by Handler before listing the business, and (b) by “Potential Buyer”, after signing the LOI and before signing the APA agreement.




What Is An Escrow Service?


It is a neutral third party that holds the financial instrument, money or an asset on the behalf of two other parties involved in the process of completing a transaction. For Handler, money is usually held at a third party service named escrow.com until business assets are handed over to the seller. Once assets are transferred to the buyer and confirmed by escrow.com’s team, money is released to the seller from escrow’s account.




What Is FBA (Fulfilled By Amazon)


FBA (Fulfilled by Amazon) means that inventory is completely fulfilled by Amazon. In FBA, the seller keeps the items in Amazon warehouse and allows Amazon to handle packing, delivery and returns.




What Is "Hours To Manage"?


It is number of hours required per week to manage the online business effectively. It is an important consideration to determine the business valuation.




What Is LOI (Letter Of Intent)?


Letter of Intent is an agreement made between buyer and seller which outlines the manner in which buyer wishes to buy the business. LOI acts as a roadmap to both buyer and seller involved in the transaction. It covers all terms, conditions, price, due-diligence period, and any other baseline condition required to close the deal. Once LOI is signed, Due Diligence period can begin.




What Is NDA (Non Disclosure Agreement)?


NDA (Non-Disclosure Agreement) is a legal contract between two parties that outlines confidentiality of the business. The signing parties agree not to disclose confidential information that they have shared with each other. At Handler, A potential buyer is required to sign an NDA before seeking any details of the business listing. This guards the business owners against giving out any ideas to competitors that could help in competition.




What Is Non-Compete Agreement?


Non-Compete Agreement is a legally binding agreement signed between buyer and seller. In this agreement, a seller agrees to not to compete with the buyer in the same business for a certain duration or a certain geographical location. Most Non-Compete agreements have 2 or 3 years duration.




What is partnership?


It is a legal form of business structure between two or more individuals.




What is P&L Statement (Profit & Loss Statement)


P&L Statement (Profit & Loss Statement) also known as income statement is the summation of the financial performance of a business for a specific period of time. P&L statement depicts the present and past performance of the business and aids in the preparation of the business appraisal.




What Is SAAS (Software as a Service)


SAAS (Software as a Service) is a software application usually hosted over the internet and licensed on a subscription basis, unlike traditional desktop installation (like Shopify or Dropbox).